Refund policy

Return & Refund Policy – QSAK360

We want you to be fully satisfied with your purchase. Please read our policy below.

Damaged, Leaking or Wrong Product
If you receive a damaged, leaking or wrong product, contact us on WhatsApp within 48 hours of delivery with clear photos and an unboxing video. We will send a replacement or issue a full refund at no extra cost to you.

Returns
You can request a return within 7 days of delivery if the product is unused, sealed and in its original packaging. Opened, used or mixed products cannot be returned, as paints and polishes cannot be resold once opened.

Color Difference
Colors may look slightly different on screens compared to the actual product. Minor color variation is not considered a defect.

Order Cancellation
Orders can be cancelled free of charge before dispatch. Once an order has been dispatched, the advance payment is non-refundable.

Refund Process
After we receive and inspect the returned product, refunds are sent within 5–7 working days via bank transfer, JazzCash or Easypaisa.

Return Shipping
If the return is due to our mistake (damaged or wrong item), we cover the shipping cost. For all other returns, the customer pays the return shipping.

Contact Us
WhatsApp: +923321793300
Email: contact.qsak360@gmail.com
Support: Sat–Thu (10AM – 6PM)